Please, read our frequently asked questions below. Do not hesitate to contact us, if there is anything else you would like us to further clarify:
Q: I’m a business and extremely interested in your signature shortbread, how can I get in touch?
A: Please, use our resellers’ connect form, we would like to hear from you.
Q: How long will it take to receive the shortbread?
A: The estimated minimum lead time when ordering at luxuryshortbread.com is 10 working days, although usually, you may receive your goods much earlier. Once your made-to-order shortbread is baked and packed, it’s shipped the same day and fully tracked.
Q: Do you offer alternative packaging?
A: Yes we do, details can be found in our business proposal, obtainable here.
Q: Where is your shortbread made?
A: It’s made in Shrewsbury, England, UK.
Q: How is your shortbread made?
A: It’s handmade from scratch in small batches to ensure the highest quality.
Q: Who makes your shortbread?
A: It’s made by our in-house artisan Pastry Masters.
Q: What is the shelf life of your shortbread?
A: 3 months from the date we make it.
Q. Can you ship your shortbreads to other countries?
A. If you are a business and wish to order from outside the UK, please connect with us to ensure that your shipping charges are correct and there are no customs restrictions in your country. We will subsequently provide a password-protected area where you can complete your transaction via PayPal, and once your payment is confirmed, we will process your order accordingly.
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